Case studies. |
The Hospice team provide palliative care to patients throughout the Waikato district. Their services are provided in the community and on premise by around 100 staff and many more volunteers based at Hospice op-shops around the Waikato.
They have grown significantly in recent times however, their IT solutions were not keeping pace.
They have grown significantly in recent times however, their IT solutions were not keeping pace.
THE CHALLENGE.
Hospice needed to address several identified issues in their infrastructure and find a managed services partner to take them forward with their different initiatives.
What's more they needed a strategic partner that could help them build coherent, value added systems that would continue through to their service delivery.
What's more they needed a strategic partner that could help them build coherent, value added systems that would continue through to their service delivery.
HOW WE HELPED.
The Resolution8 team needed to structure the engagement to meet Hospices budget, so we got a little bit innovative.
Normally we would drive an IT strategy process to help frame the requirements for any managed service provider, however in this case that wasn't possible. To address this need we structured the RFP to test the vendors on their ability to create a strategy for Hospice. Rather than it being a commodity question (how much for these services and devices) we also included, where would you take Hospice and why?
The preferred vendors at this stage, demonstrated a drive to understand the business as well as technical needs.
Our team documented the current technology state and created RFP documentation to elicit strategic responses. To ensure each vendor had the opportunity to demonstrate their abilities we requested an initial proposal and then invited each vendor to a workshop where they could ask additional questions of Hospice; to ensure they had the information they needed to provide a suitable proposal.
Having completed their workshop the vendors could then revise their proposal and resubmit them to Hospice for review.
Our technical team reviewed and scored each proposal. Our financial analyst broke each proposal down to provide a more "apples to apples" comparison and we worked with Hospice carefully to select the top three candidates.
A final presentation was made by each vendor allowing for a decision to be made as to who would be the last two vendors. This was made possible due to Resolution8's experience in vendor engagement, knowing the market and a structured process.
The last part of the process was to assess cultural fit of the vendors to Hospice themselves. This led to the final vendor selection and Resolution8 providing oversight of the initial contract negotiations.
Normally we would drive an IT strategy process to help frame the requirements for any managed service provider, however in this case that wasn't possible. To address this need we structured the RFP to test the vendors on their ability to create a strategy for Hospice. Rather than it being a commodity question (how much for these services and devices) we also included, where would you take Hospice and why?
The preferred vendors at this stage, demonstrated a drive to understand the business as well as technical needs.
Our team documented the current technology state and created RFP documentation to elicit strategic responses. To ensure each vendor had the opportunity to demonstrate their abilities we requested an initial proposal and then invited each vendor to a workshop where they could ask additional questions of Hospice; to ensure they had the information they needed to provide a suitable proposal.
Having completed their workshop the vendors could then revise their proposal and resubmit them to Hospice for review.
Our technical team reviewed and scored each proposal. Our financial analyst broke each proposal down to provide a more "apples to apples" comparison and we worked with Hospice carefully to select the top three candidates.
A final presentation was made by each vendor allowing for a decision to be made as to who would be the last two vendors. This was made possible due to Resolution8's experience in vendor engagement, knowing the market and a structured process.
The last part of the process was to assess cultural fit of the vendors to Hospice themselves. This led to the final vendor selection and Resolution8 providing oversight of the initial contract negotiations.