SITUATION:
A private specialist medical practice in Auckland contacted Independent IT consulting seeking advice on IT solutions. At the time the practice was two years old, was accommodated in a private hospital and was using that organisation’s technology facilities. They had grown to the stage that they required their own premises and, while they recognised that this required their own information technology and communication facilities, they had no idea what that involved or where to start. Having seen Resolution8 Digital Advisory's website, they contacted us and requested information and upon receipt if that, requested that we submit a proposal. What was important to the practice was that the advice they received was well informed but also, independent and vendor / product agnostic. PROPOSAL: The Resolution8 Digital Advisory proposal was simple in that it comprised up to three potential modules of service offering, each one dependent on the previous. The first proposed piece of work was the Discovery phase. This entailed extensive discussions with all practice stakeholders, owners, managers, administrators and users to identify what the current situation was in terms of business, technology deployed and used as well as what was required in short, medium and long term. We proposed that the outcome of the Discovery would be a document that detailed their current situation, objectives and made appropriate recommendations for actions to be taken. Our proposal was accepted, and Resolution8 Digital Advisory progressed with a number of meetings, onsite and remotely. ACTIONS:
OUTCOMES:
The Practice management were particularly pleased in that, through Resolution8 Digital Advisory what had been perceived as a hugely complex and difficult task, became simple, pain free and easy.
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AUTHORS.
Peter Gilbert is the Director of Resolution8 and has a passion for good project delivery. ARCHIVES.
October 2024
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